GroupWise Gateway for Microsoft Exchange crashes with faulting application Exgate.exe

  • 3306392
  • 11-Jan-2008
  • 27-Apr-2012

Environment

Products:
Novell GroupWise Gateway for Microsoft Exchange
Novell GroupWise 7 Support Pack 2
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Outlook 2007 Client

Situation

Symptoms:
GroupWise Gateway for Microsoft Exchange crashes with Faulting application Exgate.exe
Free/Busy Search using Outlook 2007 Client from Exchange to GroupWise crashes the GroupWise Gateway for Microsoft Exchange
GroupWise Gateway for Microsoft Exchange crashes while doing a busy search from Exchange to
GroupWise using the Outlook 2007 client
ERROR: "Processing incoming Free/Busy request
The busy keyword: Start-Time is missing
The busy keyword: End-Time is missing" in the Gateway log files
ERROR: " Faulting application Exgate.exe , version 7.0.2.0, faulting module gwndv1a.dll, version 6.0.5.0, Fault address 0x00317a50" in the Windows Event Viewer Application Log

Resolution

Workaround Steps:
Follow the steps listed below to start the Gateway
1. Remove the files from DOMAIN\WPGATE\GATEWAY\WPCSIN
2. Remove the files from DOMAIN\WPGATE\GATEWAY\API_IN
3. Start the GroupWise Gateway for Microsoft Exchange

Additional Information

GroupWise Gateway for Exchange Code dated later then 3-9-08 appears to resolve this issue. 
Please contact GroupWise support if unable to download code dated later then this date at support.novell.com.