LDAP Password Change Failed, Contact System Administrator

  • 3296992
  • 25-Oct-2006
  • 27-Apr-2012

Environment

Novell NetWare 6.5
Novell GroupWise WebAccess 6.5
Novell GroupWise WebAccess 7
Novell GroupWise 6.5
Novell GroupWise 7
Novell eDirectory 8.7.3 for NetWare 6.5
Novell eDirectory 8.8 for NetWare 6.5

Situation

Logging in through Groupwise Webaccess or into Groupwise without the Novell client on the workstation, being prompted for to change your password generates the following error after attempting to change the password. "LDAP Password Change Failed, Contact System Administrator"
Also seeing the following error in DSTRACE with SET DSTRACE=+LDAP
Failed to authenticate local on connection 0x8a37fa80, err = failed authentication (-669)
Groupwise is configured for LDAP Authentication

Resolution

Make sure the LDAP Server that Groupwise is using for LDAP Authentication has a copy of all the replicas where the Users objects reside in the tree that are using Groupwise and replica of where the LDAP Server, and LDAP Group objects reside.
In this particular issue, the LDAP server was missing a replica of where the LDAP Server object resides and after adding that to the server, it allowed the users to change their passwords successfully.

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