IP Address of Workstation may not appear when Remote Management is launched from User Object

  • 3287250
  • 20-Jul-2006
  • 30-Apr-2012

Environment

Novell ZENworks Desktop Management 7 with Support Pack 1 - ZDM7SP1

Situation

IP Address of Managed Workstation may not appear when Remote Management is launched from User Object

If a user logs into the corporate tree from a Managed Workstation that does not have Novell Client installed, through a Windows 2000 or 2003 Middle Tier Server, the IP address of the Managed Workstation may not be displayed when Remote Management is launched from the corresponding user object in ConsoleOne.

Resolution

To obtain a hot patch with the fix for this problem, follow the instructions in KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

Additional Information

Cause:

xtaddr.dll is a module that is responsible for populating IP addresses of Managed Workstations in user objects. The module shipped along with ZENworks 7 Desktop Management with Support Pack 1, has a known issue that prevents population of IP addresses.

Change Log

1 Dec 08 - Steve Faber - Put in the correct fix statement.

24 Nov 08 - Steve Faber - Removed manual steps to work around the problem, added fix statement of where to find the hot patch.

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