ZENworks imaging with Dell Optiplex SX280 fails

  • 3287090
  • 28-Feb-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2
Novell ZENworks for Desktops 4.0.1 - ZfD4.0.1
Novell ZENworks for Desktops 4.0.1 - ZfD4.0.1 Imaging
Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Imaging
Configuration:
HP/Compaq DC7100
HP/Compaq DC7600
SATA II hard drives
Dell OptiPlex GX280
Dell OptiPlex SX280
HP DC7100

Situation

ZENworks imaging with Dell Optiplex SX280 fails
Unable to image GX280 or SX280 workstations.
No driver is currently available for the SATA II drive with the 2.4.22 Zen imaging kernel.

Resolution

Fix for ZENworks for Desktops 4.x

Fixed in files linx.1, linux.2, linux3.tgz, and bootcd.iso dated 21 Oct 2004 or newer found at
Novell Product Updates
Fix for ZENworks 6.5 Desktop Management

Fixed in files linux.1, linux.2, linux3.tgz, and bootcd.iso dated 22 November 2004 of newer found atNovell Product Updates

Additional Information

A newer revision of the Broadcom 5700 network card in this system is not compatible with the driver included in the shipping version of ZENworks for Desktops 6.5.
A hard drive behavior setting in the system BIOS must be changed for Linux to boot.
Workaround: For the HP/Compaq DC7100, go into the BIOS and change the SATA Emulation option to "Combined IDE Controller".
Workaround: In the computer BIOS, go to Drives>Drive Controller and change the setting to Combination.

This configures the serial ATA controller's operating mode. Normal enables the serial ATA controller to operate in serial ATA native mode only. Combination enables the serial ATA controller to operate in serial/parallel ATA combination mode.

Non-Dell machines that use SATA II drives may use different terms for this setting, such as "Legacy"

Formerly known as TID# 10093954