Error Installing HP ColorLaserJet 5500 drivers through NDPS RPM

  • Document ID:3273292
  • Creation Date:25-Jan-2008
  • Modified Date:16-May-2013
    • Micro Focus Products:
      End of Life
      Open Enterprise Server

Environment

Novell NetWare 6 Support Pack 3
Novell Distributed Print Services (NDPS)
Novell Client 4.83 for Windows NT/2000/XP
Novell Client 4.9 for Windows NT/2000/XP
Microsoft Windows 2000
Microsoft Windows XP Professional
Printer HP ColorLaserJet 5500 Post Script (driver downloaded from HP clj5500pswin2kxp-en.exe)

Situation

Error:

C:\WINNT\system32\spoolsv.exe

"Function address 0xnnnnnnnn caused a protection fault. (exception code 0xc0000005) Some or all property page(s) may not be displayed."

Resolution

None, there is a problem with the Drivers, HP has been contacted.

Workaround:

Installing the printer manually from the Control Panel, browsing the NDPS network, does not show the issue and the printer is installed properly.

Pushing down the printer using ZENworks for Desktop 3.2 Computer Printer Policy or User Printer Policy does not show the issue.

Additional Information

Choosing to automatically install the printer using NDPS RPM gives back the mentioned error.

Printer is installed and print properly; however, asking for the printer properties trigger up the same error message again, asking to reinstall the driver; answering no brings to the printer properties where some tabs are missing.

Using ZENworks for Desktop 4 iPrint Policy gives the same problem, however is possible to use the ZfD4 Package with the ZfD32 Policy inside, if both the schema extension exists into the Tree and proper snap-ins are used with ConsoleOne.

Formerly known as TID# 10091341