Environment
Novell iPrint for Linux Open Enterprise Server Support Pack 2
Situation
After a few hours or few days, the Print Manager (ipsmd) running on
a Linux server will stop printing. This description is
broad because the details of the symptoms vary from server toserver.
Resolution
Update the Linux OES Server using Red Carpet.
Or, download the updated iPrint RPM
(novell-iprint-server-5.1.20061109-3.i586.rpm) from
here.
Restart the Driver Store and Print Manager after installing
the updated RPM.
rcnovell-idsd restart
rcnovell-ipsmd restart
Verify the patch is installed by running the following command:
rpm -qa | grep novell-iprint-server
The following should be returned:
novell-iprint-server-5.1.20061109-3
rcnovell-ipsmd restart
Verify the patch is installed by running the following command:
rpm -qa | grep novell-iprint-server
The following should be returned:
novell-iprint-server-5.1.20061109-3
Workaround:
Customers report different steps to cause printing to occur again. In most cases, only one of the following commands need to be run. Trial and error is the best way to determine which command your server needs.
1. Restart the Print Manager Process
rcnovell-ipsmd restart
2. Restart Apache
rcapache2 restart
3. Kill the Print Manager Process and start it.
killall -9 ipsmd
Customers report different steps to cause printing to occur again. In most cases, only one of the following commands need to be run. Trial and error is the best way to determine which command your server needs.
1. Restart the Print Manager Process
rcnovell-ipsmd restart
2. Restart Apache
rcapache2 restart
3. Kill the Print Manager Process and start it.
killall -9 ipsmd
rcnovell-ipsmd start
Additional Information
If your server is experiencing this problem after applying the
above patch, please email patchfeedback@novell.com with
subject "ipsmd stops printing".