Linux iPrint - Print Manager stops printing

  • 3245149
  • 15-Dec-2006
  • 26-Apr-2012

Environment


Novell iPrint for Linux Open Enterprise Server Support Pack 2

Situation

After a few hours or few days, the Print Manager (ipsmd) running on a Linux server will stop printing. This description is broad because the details of the symptoms vary from server toserver.

Resolution

Update the Linux OES Server using Red Carpet.
Or, download the updated iPrint RPM (novell-iprint-server-5.1.20061109-3.i586.rpm) from here.
Restart the Driver Store and Print Manager after installing the updated RPM.
rcnovell-idsd restart
rcnovell-ipsmd restart

Verify the patch is installed by running the following command:
rpm -qa | grep novell-iprint-server

The following should be returned:
novell-iprint-server-5.1.20061109-3

Workaround:
Customers report different steps to cause printing to occur again. In most cases, only one of the following commands need to be run. Trial and error is the best way to determine which command your server needs.

1. Restart the Print Manager Process
rcnovell-ipsmd restart

2. Restart Apache
rcapache2 restart

3. Kill the Print Manager Process and start it.
killall -9 ipsmd
rcnovell-ipsmd start

Additional Information

If your server is experiencing this problem after applying the above patch, please email patchfeedback@novell.com with subject "ipsmd stops printing".

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