Receive "Validation Error" after submitting the User ID for Forgot Password

  • 3242593
  • 31-Jul-2007
  • 26-Apr-2012


Novell User Application 3.5
Novell Identity Manager 3.5
Novell iManager 2.6
Novell eDirectory 8.8 for All Platforms
Novell eDirectory 8.7.3 for All Platforms
Microsoft Internet Explorer 6.0
Microsoft Internet Explorer 7.0
Mozilla FireFox 1.5
Mozilla FireFox 2.0


With a user that is belongs to a Password Policy, has already supplied answers to their Challenge Set questions, then presses the Enter Key after supplying their User ID on the ForgotPassword page will receive the following error:
Error: "Validation Error"

This is the same error that is seen if no User ID is supplied and the submit button or Enter Key are used.

This behavior is not seen if the user presses the Submit button instead of using the Enter Key.

This behavior was seen with both Microsoft Internet Explorer and Mozilla FireFox browsers


The behavior is a bug with version 3.5 of the Novell User Application. This will be addressed in a future release of the Novell User Application.

If you require that your users be able to use the Enter Key when submitting their User ID from the ForgotPassword Page in version 3.5 of the User Application, please open a Service Request with the exteNd Support team for additional assistance referencing this TID.