Error: "Object Method Failed" PDA connect

  • 3239831
  • 11-Oct-2007
  • 26-Apr-2012


Novell GroupWise 6.5
Novell GroupWise 7
GroupWise PDA Connect 1.0


Error: "Object Method Failed"
Synchronization aborted due to errors
SyncLog.html shows CRSyncUtil::LogFatalTransError :'UpdateRecord()' API of 'GrpWse' translator for 'Calendar' application returned error 'Object method failed.'


In general this can be reported whenever there is a problem with the data that PDA Connect is attempting to synchronize. This error will be reported in the log directly after the item that caused the problem. Set the log level to 3 (diagnostic) and attempt the sync again. Once it fails open the SyncLog.html, find the error and scroll up to see the details of the preceding item. This will include the Subject line of the offending item. From here you will need to manually find this Appointment on the pda and archive or delete the items older than 1970.
In this instance the problem was caused by a reoccurring appointment starting in 1911 (a birthday) on the PDA. GroupWise dates start at 1 Jan 1970 so this date is causes an issue. Until a fix becomes available it will be necessary to remove the appointment from the PDA. Changing the sync to a one way sync does not help.
Another customer resolved their issue by uninstalling the GW 6.5.7 client and installing the GW 6.5.6 client with PDA Connect v7.0.1 plus Hotsync. Although this error is typically caused by invalid data, this may be something to try as part of your troubleshooting.

Additional Information

Formerly known as TID# 10099585