Garbled HTML messages sent from Microsoft Exchange.

  • Document ID:3208575
  • Creation Date:23-Jul-2007
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise
Novell GroupWise 32 bit Client
Microsoft Exchange Server 2003

Situation

HTML messages sent from Microsoft Exchange look garbled in the GroupWise Client.

Resolution

Microsoft has made a fix for Microsoft Exchange available at http://support.microsoft.com/kb/935489

Status

Reported to Engineering

Bug Number

277404

Additional Information

Explanation:
When looking at the mime.822 file from the GroupWise Client, the character set of the message is indicated as Content-Type: text/HTML; charset="utf-8"
When looking at the source of the message from the GroupWise Client, the character set of the message is indicated as
In the example above the character set of the message is indicated as ISO-8859-1 where it is in fact UTF-8. This causes the messages to look garbled in the GroupWise Client.