Environment
ZENworks Endpoint
Security Management 3.5
Microsoft Windows XP Tablet PC Edition
Microsoft Windows XP Professional Windows XP Professional Support Pack 2
Microsoft Windows XP Professional Windows XP Professional Support Pack 1
Microsoft Windows 2000 Professional
Microsoft Windows 2000
Microsoft Windows XP Tablet PC Edition
Microsoft Windows XP Professional Windows XP Professional Support Pack 2
Microsoft Windows XP Professional Windows XP Professional Support Pack 1
Microsoft Windows 2000 Professional
Microsoft Windows 2000
Situation
You need to
enable client logging for debugging or diagnostic purposes
Resolution
To Create Client
Logging:
- Right click on the ZENworks Endpoint Security client on the Windows task tray and select about
- Select diagnostics
- Select logging
- Click on the Select All button. Check the Make Permanent box then click the OK button
- Logging will
now start and be kept locally
Additional Information
Logging is
kept locally on the client machine found in c:\documents and settings\all
users\application data\Senforce\logs
How to send
a diagnostics package to support with logging included
After
creating logging and recreating the issue or problem you are
having, you can send Novell support a diagnostic package.
To do this:
To do this:
- Right click on the ZENworks Security Client in the Windows Task tray and select about
- Select diagnostics
- Click on Create Package
- A diagnostic
package will be created and placed on the desktop (the file will
have a .enc extension)