Problem with preagent installation of novell-zenworks-primary-agent-10.0.0.msi

  • 3189451
  • 28-Sep-2007
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

During the ZENworks Adaptive Agent preagent deployment installation (deployment task or manual) the preagent download and msi install hangs while installing novell-zenworks-primary-agent-10.0.0.msi. After that the package can't be uninstalled using Add/Remove Applications or msiexec /x.
ERROR (from Windows Event log):
The description for Event ID ( 11001 ) in Source ( MsiInstaller ) could not be found. It contains the following insertion string(s): .
Product: ZENworks Primary Agent -- Error 1001. Value cannot be null.
Parameter name: path1
(NULL)
(NULL)
(NULL)

Resolution

Novell is unable to reproduce this consistently. However in some cases where the XP workstation had previous version/builds of .NET installed, the condition was corrected as follows:
  1. Remove older versions of .NET (prior to 2.0) and Microsoft patch KB 928366 for .NET.
  2. Remove novell-zenworks-primary-agent-10.0.0.msi. If an error occurs, use the Windows Installer Cleanup utility (http://support.microsoft.com/default.aspx/kb/290301)
  3. Reinstall the Novell Preagent Complete Package (with .NET 2) or manually install .NET 2 and the Novell Preagent package.

Status

Reported to Engineering