Environment
Novell
ZENworks Desktop Management 6.5 - ZDM6.5
Novell
ZENworks Desktop Management 7 - ZDM7
Situation
ZENworks
installed into a Netware cluster environment with two or more
nodes. When trying enter the ZENworks Inventory Service
object created by the installation the following error
is received:
ERROR:"Unable to read the existing shared directory. The Scan Directory
path is not modified. Log is as administrator."
Steps
to determine if this TID will address
this problem:
1. Launch
ConsoleOne and browse to a container that holds your NCP server
object.
2. Right
click on your NCP server object and select Properties.
3. You will
find the NCP server Version attribute listed on the General -
Identification Tab of the server properties.
4. Each
member of the cluster should have a value of NWCS[DS] in the server
Version field. If not please follow the section below on how to
recover from this error.
Resolution
Found that
the DS attribute for the NCP server object version did not have
correct value.
Steps to
correct this issue:
1. Launch
ConsoleOne and browse to the NCP server object in
question
2. Right
click on the NCP server object and select Properties
3. When
inside the properties click the Page Options.. button in the bottom
left hand corner of the properties window.
4. Within
the Page Options window highlight the folder named General and
click the Disable button on the right hand side of the
screen.
5. Click OK
to exit the Page Options Window
6. Click OK
on the Property Book Configuration Change window
7. Click
Cancel on the Properties of the NCP server object window to exit
the properties
8. Once you
have exited the properties screen reenter the NCP server object
properties by right clicking and selection properties once
again.
9. Notice
that the general tab no longer appears (we've hidden the snap-in
temporarily)
10. Select
the Other tab
11. Expand
the Version attribute
12. Double
click on the field underneath version and change it to read"NWCS[DS]" (Only applicable for Novell Netware Clustered
applications!)
13. Save you
changes by clicking Apply on the bottom of the Properties
screen
14. Select
Page Options once again from the bottom left hand corner of the
properties screen.
15. On the
Page Options screen highlight the General folder the click on
Enable
16. Click OK
to close the Page Options screen
17. Click OK
to close the Property Book Configuration Change window
18. Close
the properties of the server object.
19. Reenter
the properties of the server object by right-clicking the object
and selecting properties
20. Ensure
that the general tab now shows as normal. (If not follow steps
14-18 once again)
21. Open
your Inventory Service object, you should now see the path and be
able to make configuration changes to the Inventory Service
object.
Additional Information
For similar issues that do not exist in clusters, please reference
TID
10088029