Error "Unable to parse" when storing STR files

  • 3172656
  • 04-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 ZENworks Inventory
Novell ZENworks 7 Desktop Management - ZDM7 Inventory

Situation

Error "Unable to parse" when storing STR files
The following log lines are found in the ZENworks Inventory Service's logfile:

STORER: File offset read from parseexception object 173372.

STORER: Error: Unable to parse (section at offset 173372 may not be valid!!

STORER: A Non Integer insertion for File Language=Danware Data A/S

Resolution

For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at https://download.novell.com

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found at https://download.novell.com/patch/finder

Additional Information

The configuration of the Software Inventory was set to scan all the EXE files on the machine. One such file, NUTIL32B.EXE, which is part of the NetOp Remote Control software, was not being scanned properly and was causing the whole STR to be determined invalid.

Formerly known as TID# 10099341 NOVL103921

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