Environment
Novell
ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2
ZENworks Inventory
Novell
ZENworks 7 Desktop Management - ZDM7 Inventory
Situation
Error "Unable to
parse" when storing STR files
The following log lines are found in the ZENworks Inventory Service's logfile:
The following log lines are found in the ZENworks Inventory Service's logfile:
STORER: File offset read from parseexception object 173372.
STORER: Error: Unable to parse (section at offset 173372 may not be valid!!
STORER: A Non
Integer insertion for File Language=Danware Data A/S
Resolution
For ZDM7: Fixed
in ZENworks 7 with SP1 Desktop Management, available at https://download.novell.com
For ZDM6.5
SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer
found at https://download.novell.com/patch/finder
Additional Information
The configuration
of the Software Inventory was set to scan all the EXE files on the
machine. One such file, NUTIL32B.EXE, which is part of the NetOp
Remote Control software, was not being scanned properly and was
causing the whole STR to be determined invalid.
Formerly known as TID# 10099341 NOVL103921
Formerly known as TID# 10099341 NOVL103921