Registered vs Unregistered Status within Remote Client Install Tool

  • 3166994
  • 31-Jan-2007
  • 27-Apr-2012


Novell ZENworks Asset Management 3.3 - ZAM3.3
Novell ZENworks 7 Asset Management - ZAM7
Novell ZENworks 7.5 Asset Management - ZAM7.5


Explanation of Registered vs Unregistered Status for a collection client within the Remote Client Install GUI.


A machine that appears in 'Client Not Found', whether it be thru the WebConsole or the RCI, means that NetworkDiscovery did not locate the client at the time of the scan.

A machine that appears as 'registered' means that the RCI has found the machine in the ZAM database (NC_Workstation) by machine name.

A machine that appears as 'not registered' means that the RCI did not locate the machine in the ZAM database by machine name.

'Registered' does not mean that the client is installed. It only means that the client was once installed which is why the'Last Contact' column is also shown in the Workstation List pane. Together with the status and Last Contact column should the operator discern whether or not the ZAM Client is actually installed. If the workstation has not contacted a collection server in over a month, you can assume that the client is no longer installed.

The RCI lists machines in the 'Client Not Found' branch are reported directly from the same tables that the webconsole uses. If NetworkDiscovery did not find a client then a) it is no longer installed on the machine; b) something interfered with the ND ability to recognize the client; c) something is wrong with the ND reconciler.