Mail not syncing to Webpim and device

  • Document ID:3162140
  • Creation Date:20-Jul-2007
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 7
Microsoft Windows Server 2003
Linux GMS Server
GroupWise Mobile Server 7 Powered by Intellisync

Situation

New mail does not populate in the WebPim
New mail does not sync to device
GroupWise user moved to new post office or
GroupWise user post office IP address changed
Error in Webpim for user settings: We have detected that your default mailbox is on a different server or uses a different mailbox name. You can change your mailbox connection information by selecting "Change Connection" below.
Possible that some mail gets synced to Webpim but not all is synced.

Resolution

Steps to resolve:
1) Log in to Webpim as the GroupWise user.
2) Go to Settings tab
3) Click the "Test Access" Button
4) The error is then displayed. Error: We have detected that your default mailbox is on a different server or uses a different mailbox name. You can change your mailbox connection information by selecting "Change Connection" below.
5) Click the "Change Connection" button.

Additional Information

By default the ability for a user to do the above is not enabled.  This needs to be enabled in the Admin Console. 
 
For Windows GMS Admin Console do the following to enable this ability:
  1. Go into Admin Console
  2. Expand Intellisync Mobile Suite
  3. Expand Profile Settings
  4. Expand Novell GroupWise
  5. Right Click on the Default and choose properties
  6. On the User Settings Tab, choose Show GroupWise UI, Allow Users to choose on Registrations, and Allow Users to manually ADD / Remove GroupWise server Connections.
For the Linux Version of the Admin Console do the following to enable the user to see this setting:
  1. Go into Admin Console
  2. Expand User Settings
  3. Expand Wireless Email
  4. Select Novell GroupWise from the left column
  5. Select Novell GroupWise User Setting from the right side
  6. Click the Edit button from above and enable Show GroupWise UI, Allow Users to choose on Registrations, and Allow Users to manually ADD / Remove GroupWise server Connections.
  7. Click Save

 

Setting the above settings in the Admin Console will allow the user the ability to see the suggested connection setting when logging in to the WebPim.