Unable to open Excel spreadsheet with extended character in file name

  • 3155102
  • 10-Nov-2006
  • 23-Aug-2016

Environment

Novell Client for Windows 2000/XP/2003 4.91 Support Pack 2 File Access
Netware 6.5 SP5 (English)
Windows 2000 SP4 (French)
Client 4.91 SP2 (French)
MS Office 2003 (French)
Windows 2000 SP4 (French)
Windows XP SP2 (French)
McAfee NetShield for NetWare 4.63 SP1

Situation

A problem occurs if a directory name includes one of these diacritic (extended) characters : À, Â, Ä, È, Ê, Ë, Ì, Î, Ï, Ù, Û, Ò, Ô (capital letters only) anywhere inthe name. When the Excel document is saved, the file is successfully saved, but an error is thrown. Translated to English, it reads:

The document was saved successfully, but Excel cannot reopen it because of a sharing violation. Close the document and try to reopen it.

No error is thrown when saving an MS Word document, but the temporary .doc file is not deleted when the document is closed.

Resolution

The file is being locked by McAfee NetShield, in order to be scanned for viruses. However, becauseNetshield currently supports only English, the file is not be correctly unlocked.When a file is locked in this manner by another process such as NetShield, the Novell Client cannot do anything but return the error to the application requesting the file open.

The only way to resolve the problem for now is to rename the directory to remove the "special" characters.

Change Log

23Aug2016, Earle Wells, fixed typo in "diacritic".

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