Package status shows as "Obtaining Package" and never changes.

  • Document ID:3150404
  • Creation Date:27-Sep-2006
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Patch Management

Environment

Novell ZENworks Patch Management server - ZPM

Situation

Package status shows as "Obtaining Package" and never changes.

Resolution

Use Regedit on the local PLUS server to go to:"HKEY_LOCAL_MACHINE/software/patchlink.com/gravitix" and then delete the "subagent" key. After doing this, close Regedit, open the Patch Management web interface, "Options", "Support" and then click on the re-register button at the bottom of the screen. This should re-cache the packages.

Additional Information

The Subscription service may be hung.

Formerly known as TID# 10096004