Error: "Exchange server was down while initializing the gateway"

  • 3150234
  • 12-Jul-2007
  • 26-Apr-2012

Environment

Group wise 5.x Gateway for MS Exchange
Novella Group wise 5.2
Novella Group wise 5.5
Novella Group wise Gateway - 7.x Gateway for MS Exchange
Microsoft Windows Server 2003
Microsoft Windows Server 2000
Microsoft Exchange Server 2000
Microsoft Exchange Server 2003

Situation

Error: "Exchange server was down while initializing the gateway"
Event logs show Gateway service terminated unexpectedly
Error: "0 ERROR (E01) 0010007: Exchange server was down

Resolution

Start the MS Exchange Message Transfer Agent service. If errors occur while starting this service, contact Microsoft Support.
Checking the Windows NT Event Log (Windows NT | Start | Programs | Administrative Tools | Event Viewer may give additional information on errors starting the MS Exchange Message Transfer Agent and or the Gateway service.
The Exchange MTA needs to be fully started before the Gateway is able to start. In some case is may be necessary to delay the Gateway service to start after the Exchange MTA.
To delay the gateway service:
Modify registry setting for the gateway (note modifications to the registry should be preformed by some one who is familiar with this process)
1) Go to HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\the gateway
2) Modify DependOneService Key
2) Add MSExchangeMTA to the Value data box and save
This will make the starting of the service dependent on the starting of the MTA. This is usually only seen when the server is restarted and the MTA service is still in the process of starting when the gateway service tries to start.

Additional Information

The MS Exchange Message Transfer Agent was not loaded (Windows NT | Control Panel | Services)

Formerly known as TID# 10018802

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