Updates catalog missing after registration of OES2

Document ID:3150078
Creation Date:04-Mar-2008
Modified Date:08-Nov-2012
- Micro Focus Products:
  Open Enterprise Server
- SUSE Products:
  SUSE Linux Enterprise Server

Environment

SUSE Linux Enterprise Server 10 Service Pack 1
SUSE Linux Enterprise Server 10 Service Pack 2
SUSE Linux Enterprise Server 10 Service Pack 3
Novell Open Enterprise Server 2 (OES 2)

Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 1
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 2

Situation

After registration of Novell Open Enterprise Server 2 on top of Novell SUSE Linux Enterprise Server 10 the OES specific update catalogs are missing or mixed up.

Resolution

Check with the command '/usr/lib/zmd/query-pool products' which products have been installed on the system.
If the system was installed in 64bit mode, the path of the command is '/usr/lib64/zmd/query-pool products'.

Make sure the YaST Installtion Source is pointing to the installation files used to install the OS (e.g. the SLES and OES DVDs). Run the following command to install OPEN_ENTERPRISE_SERVER:

zypper install --type=product OPEN_ENTERPRISE_SERVER

Please note: For OES2 SP1 the zypper command needs to be adjusted to

zypper install --type=product OPEN_ENTERPRISE_SERVER_SP1

and for OES2 SP2 it needs to be

zypper install --type=product OPEN_ENTERPRISE_SERVER_SP2

In case '/usr/lib/zmd/query-pool products' shows several product versions as installed, use

zypper remove --type=product <product name>

for each version to uninstall the product. The only remaining products listed and marked as installed must match the current patch level (OES2SP1 = SLES 10 SP2 and OES 2 SP1, OES 2 SP2 = SLES 10 SP3 and OES2SP2).

The process should be similar to the following:

oes2:~ # zypper install --type=product OPEN_ENTERPRISE_SERVER
  Restoring system sources...
  Parsing metadata for SUSE Linux Enterprise Server 10 SP1...
  Parsing metadata for Novell Open Enterprise Server 2...
  Parsing metadata for OES2-Updates...
  Parsing metadata for SLES10-SP1-Updates...
  Parsing RPM database...
  Summary:
 [S2:0][product]OPEN_ENTERPRISE_SERVER-2.i686
  Continue? [y/n]

Please confirm with 'y' to finish.

Recheck using '/usr/lib/zmd/query-pool products' if the products are correctly listed as installed:

oes2:~ # /usr/lib/zmd/query-pool products
  |product|SUSE_SLES_SP1|10.1-0|i686
  |product|OPEN_ENTERPRISE_SERVER|2|i686
  i|product|SUSE_SLES_SP1|10.1-0|i686
  i|product|OPEN_ENTERPRISE_SERVER|2|i686
  oes2:~ #

The following steps will explain the neccessary steps to re-register the system in order to gain access to the update catalogs.

Remove nu.novell.com from your current configuration:

  oes2:~ # rug sl
  # | Status | Type | Name | URI
  --+---------+------+-------------------------------------+----------------------
  1 | Pending | ZYPP | SUSE Linux Enterprise Server 10 SP1 |
  2 | Pending | ZYPP | Novell Open Enterprise Server 2     |
  3 | Pending | NU |https://nu.novell.com | https://nu.novell.com
  oes2:~ # rug sd 3
  Successfully removed service 'https://nu.novell.com'

Stop the ZMD daemon:

rczmd stop
Delete /etc/zmd/secret and /etc/zmd/deviceid

rm /etc/zmd/secret /etc/zmd/deviceid

Please note that the GUID stored in the device file is used for registration in Novell Customer Center (NCC). As the system gets a new GUID assigned, the license count in NCC will increase and use another license. In case the system runs on physical hardware, this needs to be corrected and the system entry using the old GUID needs to get deleted in order to preserve a waste of licenses.
Start the ZMD daemon

rczmd start
Delete the suse_register cache

rm /var/cache/SuseRegister/*

Run suse_register

suse_register -a regcode-sles=SLES_ACTIVATIONCODE -a regcode-oes=OES_ACTIVATIONCODE -a email=EMAILADDRESS

Check with

rug sl

if an update source for nu.novell.com has been created:

  oes2:~ # rug sl
  # | Status | Type | Name | URI
  --+--------+------+-------------------------------------+-----------------------
  1 | Active | ZYPP | SUSE Linux Enterprise Server 10 SP1 |
  2 | Active | ZYPP | Novell Open Enterprise Server 2     |
  oes2:~ #

If not, run

  rug --quiet sa --ignore-failure -t nu https://nu.novell.com

to add the source manually.

Check again using rug sl :

  oes2:~ # rug sl
  # | Status | Type | Name | URI
  --+--------+------+-------------------------------------+-----------------------
  1 | Active | ZYPP | SUSE Linux Enterprise Server 10 SP1 |
  2 | Active | ZYPP | Novell Open Enterprise Server 2     |
  3 | Active | NU   |https://nu.novell.com                | https://nu.novell.com
  oes2:~ #

Now check with rug ca for available catalogss:

  oes2:~ # rug ca
  Sub'd? | Name | Service 
  -------+-------------------------------------+------------------------------------
  Yes | SUSE Linux Enterprise Server 10 SP1    | SUSE Linux Enterprise Server 10 SP1
  Yes | Novell Open Enterprise Server 2        | Novell Open Enterprise Server 2
  Yes | SLES10-SP1-Updates                     | https://nu.novell.com
      | SLE10-SP1-Debuginfo-Updates            | https://nu.novell.com
  Yes | OES2-Updates                           | https://nu.novell.com
  oes2:~#

In case the system was not subscribed automatically to the catalog, execute the command

rug sub OES2-Updates
Now refresh catalog data using

rug refresh
Use

rug list-updates

to check whether updates from the OES2-Updates catalog are available.

Additional Information

+ Upgrading to Open Enterprise Server 2 SP1 Linux

+ Open Enterprise Server 2 SP1 Migration Strategies