Collection Server remains in Unavailable state after an upgrade to 7.5

  • Document ID:3148928
  • Creation Date:18-May-2007
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Asset Management

Environment

Novell ZENworks 7.5 Asset Management - ZAM7.5

Situation

An upgrade from 7.0 to 7.5 was completed successfully. However a collection server remains in a state of Unavailable when viewed from the Process Control Panel.
Stop the Collection server service. Double-click on COLSVRCORE.EXE within the collection server's \bin directory. Once the executable exits, check the collection server core log within the Collection server's \logs directory for a message similar to this:

Database Persistence Layer Error in CSchemaMap::CreateClassMaps at 5/17/2007 12:04:40 AM
Fatal Error
[2.5.105] A class was specified for which the database persistence layer has no knowledge (class id = 20671).
Database Persistence Layer Error in DBPException::DBPException at 5/17/2007 12:04:40 AM
Fatal Error
[2.5.2] A fatal error occurred in the persistence layer.

Resolution

Check the properties of the .dll files within the collection server's \bin directory. If they are out of date then you can copy the .dll files in question from a working collection server or uninstall the collection server removing the collection server directory and reinstall.