ERROR: "Setup failed to run installation: The remote procedure call failed."

ERROR: "Setup failed to run installation: The remote procedure call failed."

Error installing WebAccess
Error during WebAccess install
Error occurs at the end of the WebAccess installation

ERROR: "The remote procedure call failed"

1. Shut down apache by typing "ap2webdn" (NetWare 6.5) or"nvxadmdn" (NetWare 6) without quotes and press Enter

2. Shut down tomcat by typing "java -exit" without quotes and press Enter

3. Install WebAccess

OR

If the above does not help, follow the steps listed below

1. Type "nswebdn" without quotes and press Enter to make sure that nshttpd.nlm is not loaded. It may give unknown command, if this is a new server.

OR

If the above does not help, delete all the WebAccess Application objects - GroupWiseWebAccess, GroupWiseProvider, GroupWiseDocumentProvider, LDAPProvider, NovellSpeller and reinstall WebAccess Application

OR

If the above does not help, check SYS:\SYSTEM\AUTOEXEC.NCF to see if rpcstart.ncf and qlremote.nlm gets loaded automatically. If it does follow the steps listed below

1. Edit rpcstart.ncf file

2. Check for NLMs that get loaded

3. Unload the NLMs

4. Unload qlremote.nlm

5. Install WebAccess

OR

Make sure that there is no corruption in the software from where the WebAccess is being installed. If needed, please follow the steps listed below

1. Download and extract the GroupWise Support Pack again

2. Rename SDD\Internet\WebAccess to SDD\Internet\WebAccessold

3. Copy Extracted Support Pack Directory\Internet\WebAccess to SDD\Internet\

4. Install WebAccess

OR

If the above does not help, make sure that there is no crashed server in eDirectory. If the crashed server is in eDirectory but is not online, remove the crashed server from eDirectory. Wait for the eDirectory to synchronize and try installing WebAccess again