ZDM 7 Agent will not upgrade at the first attempt

  • 3131044
  • 12-Jun-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Management Agent

Situation

Initial upgrade from the ZDM 7 SP1 HP1 agent rolls back. Any subsequent attempts go through.

ERROR:MSI (s) (80:34) [15:46:16:864]: Executing op:
CustomActionSchedule(Action=NIdentInstallDlls.962448AD_5079_4A03_BCA0_274F042C994F,ActionType=3073, Source=BinaryData,Target=ExFn_RegisterComServersAndServices, CustomActionData=0,NCredMgr,NetwareWorkstation,LanmanWorkstation,Cwbnetnt,npnotes,RDPNP,WebClient)

MSI (s) (80:EC) [15:46:16:874]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI35.tmp, Entrypoint: ExFn_RegisterComServersAndServices

Action ended 15:46:18: InstallFinalize. Return value 3.

MSI (s) (80:34) [15:46:18:256]: User policy value 'DisableRollback' is 0

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

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