Abend on a NetWare 6.5 SP3 Cluster Server in IMGSERV.NLM and UNICODE.NLM

  • 3130704
  • 05-May-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Desktop Management Support Pack 2 - ZDM6.5 SP2 Imaging
Novell ZENworks 7 Desktop Management - ZDM7 Imaging

Situation

ERROR:
 
Abend on a NetWare 6.5 SP3 Cluster Server in IMGSERV.NLM and UNICODE.NLM
*********************************************************
Novell Netware, V6.5 Support Pack 3 - CPR Release
PVER: 6.50.03

Server RS1 halted

Abend 1 on P00: Server-5.70.03: Page Fault Processor Exception (Error code 00000000)

Registers:
CS = 0060 DS = 007B ES = 0068 FS = 007B GS = 007B SS = 0068
EAX = CCCCCCCC EBX = 691F0D06 ECX = FFFFFD8F EDX = 00000001
ESI = 68B4BA70 EDI = CCCCCCCC EBP = 6C85BF2C ESP = 6C85BF20
EIP = B1B45BC6 FLAGS = 00010246
B1B45BC6 66833F00 CMP [EDI]=?, 0000
EIP in UNICODE.NLM at code start +00000BC6h
Access Location: 0xCCCCCCCC

The violation occurred while processing the following instruction:
B1B45BC6 66833F00 CMP [EDI], 0000
B1B45BCA 741B JZ B1B45BE7
B1B45BCC 0FB70E MOVZX ECX, word ptr [ESI]
B1B45BCF 51 PUSH ECX
B1B45BD0 E8CBF6FFFF CALL UNICODE.NLM|MonoCase
B1B45BD5 59 POP ECX
B1B45BD6 89C3 MOV EBX, EAX
B1B45BD8 0FB707 MOVZX EAX, word ptr [EDI]
B1B45BDB 50 PUSH EAX
B1B45BDC E8BFF6FFFF CALL UNICODE.NLM|MonoCase

Running process: ImgServ connect Process
Thread Owned by NLM: IMGSERV.NLM
Stack pointer: 6C85B0B0
OS Stack limit: 6C83F8C0
Scheduling priority: 67371008
Wait state: 3030070 Yielded CPU

Resolution

For ZDM6.5 SP2: fixed in ZENworks 6.5 Desktop Management SP2 IR1 or newer found at Novell Downloads
 
For ZDM7: Fixed in ZENworks 7 with SP1 Desktop Management, available at Novell Downloads

Additional Information


Formerly known as TID# 10098830 NOVL103373
 
Abend log:
 
 
Abend on a NetWare 6.5 SP3 Cluster Server in IMGSERV.NLM and UNICODE.NLM
*********************************************************
Novell Netware, V6.5 Support Pack 3 - CPR Release
PVER: 6.50.03

Server RS1 halted

Abend 1 on P00: Server-5.70.03: Page Fault Processor Exception (Error code 00000000)

Registers:
CS = 0060 DS = 007B ES = 0068 FS = 007B GS = 007B SS = 0068
EAX = CCCCCCCC EBX = 691F0D06 ECX = FFFFFD8F EDX = 00000001
ESI = 68B4BA70 EDI = CCCCCCCC EBP = 6C85BF2C ESP = 6C85BF20
EIP = B1B45BC6 FLAGS = 00010246
B1B45BC6 66833F00 CMP [EDI]=?, 0000
EIP in UNICODE.NLM at code start +00000BC6h
Access Location: 0xCCCCCCCC

The violation occurred while processing the following instruction:
B1B45BC6 66833F00 CMP [EDI], 0000
B1B45BCA 741B JZ B1B45BE7
B1B45BCC 0FB70E MOVZX ECX, word ptr [ESI]
B1B45BCF 51 PUSH ECX
B1B45BD0 E8CBF6FFFF CALL UNICODE.NLM|MonoCase
B1B45BD5 59 POP ECX
B1B45BD6 89C3 MOV EBX, EAX
B1B45BD8 0FB707 MOVZX EAX, word ptr [EDI]
B1B45BDB 50 PUSH EAX
B1B45BDC E8BFF6FFFF CALL UNICODE.NLM|MonoCase

Running process: ImgServ connect Process
Thread Owned by NLM: IMGSERV.NLM
Stack pointer: 6C85B0B0
OS Stack limit: 6C83F8C0
Scheduling priority: 67371008
Wait state: 3030070 Yielded CPU
Stack: --6C8C00B5 ?
--6C85C244 ?
--691F0D06 ?
--6C85BFA0 ?
68C2C3A1 (ZENIMGDS.NLM|fnReadGroupAttr+A1)
--CCCCCCCC ?
-68B4BA70 (ZENIMGDS.NLM|DotDelims+9FC)
--00000800 ?
--61506232 ?
--CCCCCCCC ?
--CCCCCCCC ?
--FFFFFD8F (LOADER.NLM|KernelTempAliasesEnd+D8F)
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--6C8C00B2 ?
--691F0D06 ?
--6C85C09C ?
B56CDB40 (DS.NLM|WGetReadBuffer+280)
--6C8C00B5 ?
--6C85C058 ?
--6C85C244 ?
--00720047 ?
--0075006F ?
--00200070 ?
-0065004D (XENGEXP.NLM|(Data Start)+B04D)
--0062006D ?
--00720065 ?
--00680073 ?
--00700069 ?
--F8AA0000 ?
--F8AA5F60 ?
002153DC (SERVER.NLM|kRWUnlock+9C)
00215437 (SERVER.NLM|kRWUnlock+F7)
--F8AA5F64 ?
--00000034 ?
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
--6C85C004 ?
--B4FA2000 (STREAMS.NLM|u+BFE4)
B0194297 (LIBC.NLM|NXRwUnlock+37)
--F8AA5F60 ?
--FFFFE893 ?
--B4FA2000 (STREAMS.NLM|u+BFE4)
B54639E2 (DSLOADER.NLM|DDSUnlockResourceAgent+FE2)
--B4FA2000 (STREAMS.NLM|u+BFE4)
B546137C (DSLOADER.NLM|DDSCheckEventRegistration+67)
--B4FA2000 (STREAMS.NLM|u+BFE4)
--6C85C06C ?
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
B5461392 (DSLOADER.NLM|DDSVTraceWithInfo+E)
--00000034 ?
--6C85C06C ?
--00000034 ?
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
B55B92D7 (DS.NLM|DBTrace+3A)
--00000034 ?
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
--00000000 ?
-B6068BA7 ?
--6C85C07C ?
--FFFFFFFF (LOADER.NLM|KernelTempAliasesEnd+FFF)
--00000000 ?
--00000001 ?
--00000004 ?
--00000050 ?
--6C85BFB4 ?
--00000000 ?
--00000000 ?
--61506232 ?
--691F0BDA ?
--61506232 ?
--00000000 ?
--00000003 ?
--00000001 ?
--00000704 ?
--691F0D06 ?
--6C8C00B5 ?
--691F0B40 ?
--6C85C1B4 ?
B56CD2E1 (DS.NLM|DCReadToCB+162)
--6C85C18C ?
--691F0D06 ?
--6C8C00B5 ?

Additional Information:
The CPU encountered a problem executing code in UNICODE.NLM. The problem may be in that module or in data passed to that module by a process owned by IMGSERV.NLM.

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