Environment
Novell iManager 2.x
Microsoft Windows 2003 Server
Microsoft Windows 2000 Server
Win VNC
Microsoft Terminal Services client
VMWare Virtual Center
Microsoft Windows 2003 Server
Microsoft Windows 2000 Server
Win VNC
Microsoft Terminal Services client
VMWare Virtual Center
Situation
Customer attempting install iManager remotely. Repeated
attempts via VNC. MS Terminal Services or VMWare Virtual Center all
fail at the same point. Console 0 access is being used
(via vnc or by using the /console switch with MS TSC)
Steps to duplicate:
1. Remote onto server console
2. Launch iManagerinstall.exe from cd or local copy on disk
3. InstallAnywhere unzips files to temp directory
4. Splash screen pops up, select language and click OK
4. Error screen pops up "InstallerUser Interface Mode Not Supported”
5. Click OK and get additional errorscreen; "This application has unexpectedly quit”
6. Click ‘Details’ and get the following error:
Steps to duplicate:
1. Remote onto server console
2. Launch iManagerinstall.exe from cd or local copy on disk
3. InstallAnywhere unzips files to temp directory
4. Splash screen pops up, select language and click OK
4. Error screen pops up "InstallerUser Interface Mode Not Supported”
5. Click OK and get additional errorscreen; "This application has unexpectedly quit”
6. Click ‘Details’ and get the following error:
java.lang.NullPointerException
at com.zerog.ia.installer.Main.a(DashoA8113)
at com.zerog.ia.installer.Main.d(DashoA8113)
at com.zerog.ia.installer.Main.d(DashoA8113)
at com.zerog.ia.installer.Main.a(DashoA8113)
at com.zerog.ia.installer.Main.main(DashoA8113)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(DashoA8113)
at com.zerog.lax.LAX.main(DashoA8113)
Resolution
Ensure that the Windows
environment variables for \TEMP & \TMP for the user profile you
are using to remote onto the server are changed from the defaults
(%userprofile\usename) to a hardcoded directory, c:\TEMP for
example.