Environment
Novell NetWare 6.5 Support Pack 3
Novell GroupWise 6.5 Support Pack 5
Novell GroupWise 6.5 Internet Agent
Novell GroupWise 6.5 Message Transfer Agent
Novell GroupWise 6.5 Support Pack 5
Novell GroupWise 6.5 Internet Agent
Novell GroupWise 6.5 Message Transfer Agent
Situation
Customer's GroupWise Message Transfer Agent was abending occasionally with this information in the Abend.log file
EIP in GWMTA.NLM at code start +0009627Ah
EIP in GWMTA.NLM at code start +0009627Ah
Resolution
We tracked down the cause of the abend as an inbound message from the internet that was addressed to a GW Distribution List that had more than 8 nested levels (contains other dist lists) and had an underscore in the email address.