The data you requested is not available. Details: no parent found, name=TOPComponents

  • 3116808
  • 13-Apr-2007
  • 27-Apr-2012

Environment

Novell ZENworks 7.5 Asset Management - ZAM7.5

Situation

Within the ZAM Web Console select Asset Inventory -> Network Discovey -> Reports -> Find Devices. Prerequisite: Network Discovery Data.
1) Choose the report "Find Devices".
2) Select ZENworks Assest Management Client as a column to display.
3) Click on Search.
4) Drill down on the "Client Version" link of a workstation that hasn't been scanned.
Result:
The data you requested is not available. Details: no parent found, name=TOPComponents

Resolution

Fixed in ZENWorks Asset Management Interim Release 1 or newer

Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com. The Interim releases can also be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section for details of how to set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 1 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.