User created shortcuts on the Start Menu disappear on restart

  • 3098564
  • 27-Feb-2007
  • 30-Apr-2012

Environment

Novell ZENworks Desktop Management 6.5 - ZDM6.5 Desktop Management
Novell ZENworks Desktop Management 7 - ZDM7 Desktop Management

Situation

User created shortcut of a NAL application placed on the Start Menu using drag and drop from Windows Explorer, disappears on restart.

Resolution

For ZENworks 6.5 Desktop Management: Fixed in nalshell.dll dated 11 Jul 2006 or newer in ZENworks 6.5 Desktop Management SP2 IR1 or newer found athttps://www.novell.com/support.

For ZDM7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, available at https://download.novell.com

Workaround:
Configure the NAL application to display on the Start Menu, rather than creating a shortcut from the NAL application.

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