Error D01C using NAL to create shortcuts in redirected desktop folder

  • 3097756
  • 12-Jun-2007
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Application Launcher (NAL)

Situation

ERROR:Unable to process Group/Shortcut setting [path to shortcut]. (D01C)
If a NAL application tries to create a windows shortcut on the user's desktop, and the desktop has been redirected to a mapped drive, the application fails to create the shortcut.

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

Workaround: use a UNC path

Additional Information

If logging is enabled (see TID 3112868), information similar to the following is seen in zfdnal.csv
INFO, 05:58:57.546, SERVICE, 0x644, 0xb50, NWAPPProcessGroupLnkSettings, Create Shortcut (as user then move): C:\Documents and Settings\user\Local Settings\Temp\Simple app.lnk
INFO, 05:58:57.656, SERVICE, 0x644, 0xb50, NWAPPProcessGroupLnkSettings, Create Shortcut (as service): M:\Desktop\Simple app.lnk
INFO, 05:58:57.656, SERVICE, 0x644, 0xb50, GetSID, Not Workstation Process
INFO, 05:58:57.656, SERVICE, 0x644, 0xb50, GetSID, Found [S-1-5-21-1895855956-309925744-2086804548-1025]
INFO, 05:58:57.671, SERVICE, 0x644, 0xb50, NWAPPConvertToUNC, szRegKeyName: S-1-5-21-1895855956-309925744-2086804548-1025\Software\NetWare\NDSConnections\M
INFO, 05:58:57.671, SERVICE, 0x644, 0xb50, NWAPPConvertToUNC, szRegKeyName: S-1-5-21-1895855956-309925744-2086804548-1025\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints\_Notif
WARN, 05:58:57.671, SERVICE, 0x644, 0xb50, NWAPPConvertToUNC, Failed to open(S-1-5-21-1895855956-309925744-2086804548-1025\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints\_Notif): 2
INFO, 05:58:57.687, SERVICE, 0x644, 0xb50, NWAPPConvertToUNC, szRegKeyName: S-1-5-21-1895855956-309925744-2086804548-1025\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints\M
WARN, 05:58:57.687, SERVICE, 0x644, 0xb50, NWAPPConvertToUNC, Failed to open(S-1-5-21-1895855956-309925744-2086804548-1025\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints\M): 2
WARN, 05:58:57.703, SERVICE, 0x644, 0xb50, NWAPPProcessGroupLnkSettings, Create Shortcut failed

Feedback service temporarily unavailable. For content questions or problems, please contact Support.