External Subscribers report as "Orphaned Agents" when they receive distributions

  • 3097260
  • 01-Mar-2007
  • 30-Apr-2012

Environment

Novell ZENworks 6.5 Server Management Support Pack 2 - ZSM6.5 SP2 Tiered Electronic Distribution (TED)
Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)

Situation

Getting Orphaned Agent Reply messages on the Distributor from External Subscribers when they receive Distributions. Distributions actually work, but fail to report back success messages to the Distributor because they are viewed as Orphaned Agents
TED:Event Processing] It appears that this is NOT an external subscriber.
[TED:Event Processing] Error while trying to start reply processing. (Error -601) The object name entered could not be found in the context specified. Refer to Help for all listings of possible causes and solutions.

Resolution

For ZSM6.5 SP2: fixed in ZENworks 6.5 Server Management SP2 IR1a Hot Patch 1 found at https://download.novell.com/patch/finder


For ZSM7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

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