iPrint print dialog hangs and systray icon dissapears

Document ID:3097255
Creation Date:24-Aug-2006
Modified Date:26-Apr-2012
- Micro Focus Products:
  iPrint
  NetWare

Environment

Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 5
Microsoft Windows Server 2003 Enterprise Edition
Citrix Presentation Server 4
Novell iPrint Client 4.12
Novell ZENworks Desktop Management 6.5 - ZDM6.5

Situation

After a couple of days of server uptime, remote desktop users connecting to the Citrix Server and attempting to print to an iPrint enabled printer, would randomly see the print dialog window hang.

In other cases the iPrint systray icon would randomly disappear.

iPrint printers were being distributed via a ZenWorks policy.

Resolution

Upgrade to iPrint Client 4.20