Unable to login to the ZENworks Control Center (ZCC).

  • 3080521
  • 15-Nov-2007
  • 30-Apr-2012


Novell ZENworks 7 Linux Management - ZLM7


Unable to login to the ZENworks Control Center (ZCC).

Error: "failed authentication (-669)"
located in the /var/opt/novell/zenworks/log/tomcat/base/catalina.out file.

Error: "session create failure, com.novell.zenworks.datamodel.InvalidPasswordException: The password supplied is not correct."
located in the /var/opt/novell/log/zenworks/prebootlookup.log.


  1. Verify the issue by comparing the 'keystorePass' value in the /etc/opt/novell/zenworks/tomcat/base/server.xml file with the value stored in the /etc/opt/novell/zenworks/serversecret file. (If they don't match move to step 2.)
  2. Copy the value of the 'keystorePass' in the server.xml file to the serversecret file.
  3. Restart the ZLM services (/opt/novell/zenworks/bin/zlm-config --restart)

Fixed in ZLM Hot Patch 9 or later.

To obtain early access to a hot patch with the fix for this problem, send an email tozen.feedback@novell.comwith the subject of"ZLM7IR1 Hot Patch". An email reply will be sent with instructions on how to obtain the hot patch.

Additional Information

Running zlm-config without the proper options or cancelling out using CTRL-C, would run the configuration and then overwrite the Serversecret file.

Formerly known as TID# 10100107