Environment
Novell ZENworks 7 Desktop Management on Linux Support Pack 1 -
ZDML7 SP1 Inventory
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
InventorySituation
When RMAudit tries to store RM Audit information, if a reference to the device does not exist, it goes and creates a new entry. When scanner is installed on that device and sends scans for the first time (after RMaudit information containing that device is stored), storer goes and creates a duplicate entry for the same device.
Storing of
RMAudit information fails with the following error in
zenworksinvservice.log
- RMAudit::StoreAuditRecords.java:store() Unable to write the audit record to the database.
(com.sybase.jdbc2.jdbc.SybSQLException: ASA Error -185: SELECT returns more than one row)
Resolution
To obtain access
to a hot patch with the fix for this problem, follow the
instructions in KB 3484245 "Updates to Novell ZENworks 7 Desktop
Management" which can be found athttps://www.novell.com/support