Sentinel: Timeout issue relating to Crystal Server

  • 3044534
  • 02-Nov-2006
  • 26-Apr-2012

Environment

Microsoft Windows Server 2003 Standard Edition
Microsoft Windows 2000 Server
Sentinel 5.1.x

Situation

Getting a timeout when running a report on the Crystal Server.

Resolution

The problem is related to the IIS server timing out while getting the data from the database. Please review the links below for instruction on how to tweak the Crystal Server to handle the timeout.

http://support.businessobjects.com/library/kbase/articles/c2018550.asp

http://support.businessobjects.com/library/kbase/articles/c2017787.asp

http://support.businessobjects.com/library/kbase/articles/c2013486.asp

http://support.microsoft.com/?kbid=813827