Environment
Novell ZENworks 10 Configuration Management
Novell ZENworks Configuration Management with Support Pack 1 - 10.1
Novell ZENworks Configuration Management with Support Pack 1 - 10.1
Situation
Does ZENworks 10 support Windows Vista SP1 or XP SP3?
ERROR: " [RegistrationManager] [] [Error during device registration: Service Error. code: -21, message: Could not determine device type fromtag: unsupported] [] []"
ERROR: " [RegistrationManager] [] [Error during device registration: Service Error. code: -21, message: Could not determine device type from
Resolution
ZENworks 10.0.3.2 and onward fully supports Windows Vista Service Pack 1 and Windows XP Service Pack 3.
ZENworks 10.1 and onward fully supports Windows Vista Service Pack 1 and Windows XP Service Pack 3.
ZENworks 10.1 and onward fully supports Windows Vista Service Pack 1 and Windows XP Service Pack 3.
Additional Information
If you do not have at least version 10.0.3.2 installed, these are the symptoms if you install Vista SP1/XP SP3 and then install ZENworks agent
Right click zicon shows "Unavailable" for zone and server and device information.
ZCC push deployment does not add device to managed device list.
ERROR (from zmd-messages.log):
[DEBUG] [3/26/2008 8:35:29 PM] [] [RegistrationManager] [] [Error during device registration: Service Error. code: -21, message: Could not determine device type from tag: unsupported] [] []
[DEBUG] [3/26/2008 8:35:29 PM] [] [RegistrationManager] [] [Unable to update device status with any service] [] []
[DEBUG] [3/26/2008 8:35:29 PM] [] [RegistrationManager] [] [Unable to update device status with any service] [] []
