Patch Management fails after applying System Update 10.0.1 to ZCM

  • 3041567
  • 05-Nov-2007
  • 10-Jun-2013

Environment

Novell ZENworks 10 Configuration Management
Installation directory for ZCM on Windows is NOT c:\program files
System Update 10.0.1 downloaded before October 25 2007

Situation

After applying System Update 10.0.1, Patch Management is not shown on the configuration page in ZCC
Patch Management files are seen in c:\program files\novell\zenworks, even though ZCM is installed in a different location

Resolution

The scripts used when downloading System Update 10.0.1 were updated on October 25 2007. System Updates download after this time do not show this
problem.

As a workaround: at a command prompt, go to
[ZEN install location]\Novell\ZENworks\work\system-update

Then run....

MSIEXEC /fau "novell-zenworks-patch-management-server-10.0.1.0.msi" INSTALLDIR="[ZEN install location]\Novell\ZENworks" /qn ALLUSERS=2 REBOOT=ReallySuppress /l*v PMserver.log
MSIEXEC /fau "novell-zenworks-patch-management-agent-10.0.1.0.msi" INSTALLDIR="[ZEN install location]\Novell\ZENworks" /qn ALLUSERS=2 REBOOT=ReallySuppress /l*v PMagent.log
For example, if the install directory was "E:\"
E:
cd \novell\zenworks\work\system-update
MSIEXEC /fau "novell-zenworks-patch-management-server-10.0.1.0.msi" INSTALLDIR="e:\Novell\ZENworks" /qn ALLUSERS=2 REBOOT=ReallySuppress /l*v PMserver.log
MSIEXEC /fau "novell-zenworks-patch-management-agent-10.0.1.0.msi" INSTALLDIR="e:\Novell\ZENworks" /qn ALLUSERS=2 REBOOT=ReallySuppress /l*v PMagent.log
(Note - if the msi packages did not get installed, you should use /i instead of /fau in the above examples)

Additional Information

This issue only applies if ZCM is installed to a non-default location on windows (i.e., other than c:\program files)

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