Microsoft Windows 2000 hangs at shutdown on clntrust.exe

  • 3028529
  • 28-Jul-2006
  • 26-Apr-2012


Novell BorderManager 3.8
Novell BorderManager 3.7
Novell BorderManager Client Trust (clntrust.exe)
Microsoft Windows 2000 Professional
Verizon AirCard Software
IBM Access Connections
Lenovo Access Connections


Microsoft Windows 2000 Professional hangs at shutdown due to an error with clntrust.exe.

The error reads as follows:

Layered Hidden Window: clntrust.exe - Application Error
The instruction at "0x100011e0" referenced memory at "0x100011e0". The memory could not be"read".
Click on OK to terminate the program
Click on CANCEL to debug the program

Screen shot of error:

Other installed software includes Verizon AirCard Software and IBM Access Connections.

This problem does not exist with Microsoft Windows XP but appears to be specific to Microsoft Windows 2000 Professional.


The Verizon Software can be uninstalled leaving the AirCard driver intact and Microsoft Windows Dialup Networking can be used to create a connection instead. Also the IBM / Lenovo Access Connections can be used to setup and reference the Dialup Networking connection used to mediate the connection.