"Driver Store could not be configured: Request (SERVER_ERROR) - bad status code (0X500)" while creating Driver Store

  • 3023179
  • 01-Feb-2007
  • 25-Sep-2013

Environment

Novell iPrint for Linux Open Enterprise Server

Situation

When attempting to create a Driver Store object using iManager, the following error is returned:

Error: Create Driver Store Failure
Driver Store could not be configured: Request (SERVER_ERROR) - bad status code (0X500)
iPrint Lib Error: 0x1000001
IPP Error: 0x500

The Apache error log (/var/log/apache2/error_log) shows the following error:

mod_ipp: Error performing operation IDS_DELETE_CONFIG: unable to get data back from /opt/novell/iprint/bin/iprintcnfg program
mod_ipp: Error returned: 0x001
mod_ipp: Error performing operation IDS_WRITE_CONFIG: unable to get data back from /opt/novell/iprint/bin/iprintcnfg program
IPP Operation error=500, operation-401C

The following error occurs when attempting to install an iPrint printer (assuming the Driver Store was previously created).

Error Message: iPrint Printer - The printer experienced a temporary error.
Please try the request later
Error group: iPrint Server
Error code: 1285

Resolution

Follow these steps while logged in as root to the iPrint Linux terminal:

  1. Type this command:
    • ls -l /opt/novell/iprint/bin/
      • If the rights and/or groups shows as follows, continue with step 2.
      • -rwxr-x--- 1 root root 14208 Dec 8 2005 iprintcnfg
      • -rwxr-x--- 1 root root 3060 Dec 8 2005 iprintcnfgproxy
  2. Type the following commands:
    • chgrp www iprintcnfg
    • chgrp www iprintcnfgproxy
    • chmod u+s iprintcnfg
  3. The two binary files should now look like the two files below:
    • -rwsr-x--- 1 root www 14208 Dec 8 2005 iprintcnfg
    • -rwxr-x--- 1 root www 3060 Dec 8 2005 iprintcnfgproxy

Cause

Permission and ownership problem with iprintcnfg and iprintcnfgproxy

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