Environment
Situation
When attempting to create a Driver Store object using iManager, the following error is returned:
Error: Create Driver Store Failure
Driver Store could not be configured: Request (SERVER_ERROR) - bad status code (0X500)
iPrint Lib Error: 0x1000001
IPP Error: 0x500
The Apache error log (/var/log/apache2/error_log) shows the following error:
mod_ipp: Error performing operation IDS_DELETE_CONFIG: unable to get data back from /opt/novell/iprint/bin/iprintcnfg program
mod_ipp: Error returned: 0x001
mod_ipp: Error performing operation IDS_WRITE_CONFIG: unable to get data back from /opt/novell/iprint/bin/iprintcnfg program
IPP Operation error=500, operation-401C
The following error occurs when attempting to install an iPrint printer (assuming the Driver Store was previously created).
Error Message: iPrint Printer - The printer experienced a temporary error.
Please try the request later
Error group: iPrint Server
Error code: 1285
Resolution
Follow these steps while logged in as root to the iPrint Linux terminal:
-
Type this command:
-
ls -l /opt/novell/iprint/bin/
-
If the rights and/or groups shows as follows, continue with step 2.
-
-rwxr-x--- 1 root root 14208 Dec 8 2005 iprintcnfg
-
-rwxr-x--- 1 root root 3060 Dec 8 2005 iprintcnfgproxy
-
Type the following commands:
-
chgrp www iprintcnfg
-
chgrp www iprintcnfgproxy
-
chmod u+s iprintcnfg
-
The two binary files should now look like the two files below:
-
-rwsr-x--- 1 root www 14208 Dec 8 2005 iprintcnfg
-
-rwxr-x--- 1 root www 3060 Dec 8 2005 iprintcnfgproxy