Install Tips for Novell GroupWise WebAccess on Microsoft Windows Server 2003

  • 3015305
  • 31-Jul-2007
  • 27-Apr-2012

Environment

Novell GroupWise WebAccess 7 Support Pack 1
Microsoft Windows Server 2003 Enterprise Edition

Situation

Install GroupWise 7 Support Pack 1 WebAccess on Windows 2003
Cannot get to login page
Login page redirects to a GroupWise 6.5 URL login (which is IP/servlet/Webacc) rather than GroupWise 7 URL login (which should be IP/Gw/webacc)

Resolution

Check the following
Tip 1:
Check Index.html setting in the IIS default webpage properties.
1. Go to IIS manager
2. Selected default website and right click
3. Choose properties then choose documents tab and insure there is an index.html in the list. (If index.html is not in the list add it by creating it, using the create button.)
Tip 2:
Ensure there is a GroupWise 7 Index.html in the document root directory for the webserver; if not copy C:\novell\Tomcat5.5webapps\gw\index.html to c:\inetpub\wwwroot
Tip3.
Check the following setting:
1.Go to IIS manager
2. Selected default website and right click
3. Select properties
4. Select Home directories tab
5. On the Home directories page set Execute Permissions to be Scripts and Executables
Tip 4:
Ensure TomCat service is started
1. Go to Control Panel
2. Select Administrative Services icon
3. Select Services icon
4. Find Tomcat 5.5 and ensure the Status shows started (To start a Service, highlight the service, right click choose start)

Additional Information

For Steps on Installing GroupWise WebAccess see the Installation guide in GroupWise documentation at the following URLhttps://www.novell.com/documentation/gw7/index.html?page=/documentation/gw7/gw7_install/data/a8sdpxb.html
Please take note of the recommendation for Installing the Gateway on the same server as the GroupWise domain which owns the Gateway.
There are two distinct components in GroupWise Webaccess:
1. WebAccess Application (installed on the WebServer.)
2. WebAccess Agent. (installed on the owning GroupWise Domain server)
The Application and Agent can both be installed on the WebServer desired, although it is important to note: When installing the Agent it is "always best to have the owning GroupWise Domain which the Gateway is installed under reside on the same server as the Gateway." The WebAccess Agent needs direct access (mapped drive, UNC path, or file system mount) to the domain directory so that it can write to its gateway directory (domain\wpgate\webac70a). Installing the Gateway under a domian which resides on the Same server simplfies and improves this access.
Steps for creating a Secondary Domain Can be access in GroupWise documentation at the following URL https://www.novell.com/documentation/gw7/index.html?page=/documentation/gw7/gw7_admin/data/a7q4vpv.html
Create the secondary domain to run on the Windows 2003 server prior to installing GroupWise Webaccess.

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