ZCM Managed Agent not performing passthrough login

  • 3009612
  • 21-Jan-2008
  • 01-Jun-2012


Novell ZENworks 10 Configuration Management


Right click on Z icon shows "Logged In As Not Logged In". However, right clicking on the Zicon and explicitly logging in succeeds.


There are two common causes for this issue.
1) Check if the registry setting was updated for:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\ginaDLL
to point to nwgina.dll. If not, don't force it, because there are other related settings, files copied etc. that may be required. Check the Windows event log for problems during install or applications that prohibit writing to the registry.
2) Ensure HKLM\Software\Novell\NWGINA\passivemode does not equal 0.  This will instruct ZCM to not authenticate.   Delete the value or set it to "1" to enable authentication.

Additional Information

Some spyware programs will attempt to block updates to the gina registry key when the the ZCM10 agent is installed remotely. The event log may show this activity.
For troubleshooting agent login issues, collect:
from the windows\system32 directory
after enabling debug and above.
For other TIDs relating to login issues, see TID3273870- Troubleshooting ZCM login problems

Change Log

16 March 2010 sperrin removed all the old style debug enable settings.
01 May 2009 - Craig Wilson - Added information about "PassiveMode"