Bidirectional busy search failed due to a Calendar Connector issue.

  • 3008357
  • 01-Oct-2007
  • 26-Apr-2012

Environment

Novell GroupWise Gateway - Gateway for Microsoft Exchange (GWEX)
Novell GroupWise 7
Microsoft Windows 2003 server
Microsoft Exchange 2003 server

Situation

Error in Event viewer:
Event ID 5016: Could not receive a returning probe message. Please make sure both Microsoft ExchangeRouter for Novell GroupWise service and GroupWise API Gateway are running. Probe message checking continue...
Frequent ExchangeRouter errors - login problems - showed in the Application Event Viewer.

Resolution

There was a user account used for logon to a server and to run a GWEX gateway.
Then on the Exchange server, in a System manager, corresponding gateway connector was configured with some other user account in API UNC path definition.
Moreover, the GWEX was installed under a dedicated secondary domain MTA that run on the Exchange server as a service with another user account.
Once all services were reconfigured to use the same user account, all services started without problems.

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