Replication Will Not Run for PLUS Installed on Windows XP Service Pack 2

  • Document ID:3007042
  • Creation Date:12-May-2006
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Patch Management

Environment

Novell ZENworks Patch Management 6.2  (ZPM)
Microsoft Windows XP Professional Windows XP Professional Support Pack 2

Situation

This article discusses a problem in which the Windows XP SP2 firewall prevents the ZENworks Patch Management Update Server (PLUS) from replicating. It also explains that SP2 is not a supported configuration for the PLUS.
When PLUS is installed on Windows XP SP2, License, Vulnerabilities and Packages replication will not start.
Cause: Windows XP SP2 has a firewall which blocks the SQLAGENTSERVICE from starting the replication process.

Resolution

ZPM Update Server 6.2 is supported on Windows XP SP1 forevaluation purposes only and no other service packs of Windows XP are supported. Therefore, PLUS on Windows XP SP2 is an unsupported configuration, especially in a production environment.

If you are still evaluating ZPM Update and would like to continue your evaluation on Windows XP SP2 (with the understanding that this is an unsupported, non-tested configuration), you may use the following workaround:

Workaround
In the Windows XP SP2 Firewall configuration settings, allow an exemption for SQLAGENTSERVICE.exe.
If your ZPM Update production server is running on Windows XP, move the PLUS to one of the supported operating systems listed in the 6.2 Installation Guide. Refer to article 5 for instructions on transferring the PLUS database to a new server.