ZENworks Patch Management Server (PLUS Server) Checklist:
- Ensure the system is New, running Windows 2000 or 2003 server (web edition not recommended), with ONLY the service pack installed, and not part of a Windows Domain.
- IIS default site must be running (ASP and .NET enabled) (DO NOT lock down before ZENworks PatchManagment has been installed).
- DO NOT install Terminal Services, DO NOT Install ZENworks PatchManagement thru a Terminal Session. (You can install Terminal Services later if desired)
- If the server has previous versions of MSDE or other SQL, patches, or hot fixes installed, the install WILL fail.
These 5 services must always be running on the PatchLink Update Server. These services must be set to Started and Automatic:
Troubleshooting Logs on the ZENworks Patch Management Server:
Administrative Tools> Event Viewer
- Application logs:
WSH (Windows Scripting Host) error messages.
(Errors if Agents can not use ISAPI to communicate with SQL)
PatchLink Update Service
(Subscription Agent Communication errors)
PatchLink Update Agent
(Client Agent errors)
(SQL Job Failures)
- System Logs:
W3SVC error messages. (WebServer Authentication errors)
The PLUS web site runs on Ports 80 - 443
(Agent to PLUS needs 80 for HTTP, 443 if you choose internal SSL.)
Allow 443 PLUS to PLHOST
Use PLDiagnostic.exe to check for Web Issues, SQL Issues, Registry Issues, Windows Issues and Events
On the ZENworks Patch Management Server open up an IE window go to https://novell.patchlink.com (you should get a login prompt), this checks communication.
Troubleshooting Logs on the workstation:
where zuid in (select actionsetobject
where id in (select actionset
where name like 'MS12-014 Security Update for Windows XP (KB 2661637%')