Network discovery showing devices as not installed

  • 3006336
  • 01-Aug-2006
  • 27-Apr-2012

Environment

Novell ZENworks TS.Census 3.2

Situation

Running the Client Status report shows workstations as 'Not Installed' when the client is installed.

Resolution

Working as designed
During the network discovery an attempt to communicate with the client via port 7461 is intiated. If that communication fails we report that there is no client installed.
Identify why the communication failed
  • Is port 7461 being blocked
  • Is the client loaded

Remove the device from the No Client Installed Report, verify the services are running and run the network discovery again.

If the client is installed but the communication with the client fails, the network discovery reports no client installed.
Fix the communication issue between the ZAM server and workstation client.

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