ZENworks Patch Management Update Agent MSI Installer 6.2 SR1 Release Notes

  • 3006065
  • 27-Apr-2006
  • 30-Apr-2012


Novell ZENworks Patch Management
Novell ZENworks Patch Management Agent


This update improves performance, expands OS support, and increases the reliability (both the install and uninstall) of the Single Agent MSI Installer for Windows
Adobe Reader 5.0 or higher is required to view the Single Agent MSI Installer 6.2 SR1 release notes
Applies To: Single Agent MSI Installer 6.2 SR1
Supported Operating Systems
Microsoft Windows 98 SE
Microsoft Windows XP Professional
Microsoft Windows NT 4.0 with SP6a (or higher)
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows Server 2003 Web Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows Server 2003 Enterprise Edition
Note: The PatchLink Update for Windows is not supported on x64-bit platforms
Minimum System Requirements
Windows Installer Service 2.0
500 MHz Processor or higher
256 MB RAM
200 MB of free disk space for agent installation
30 MB of free disk space after installation
Microsoft Windows Installer 2.0 (or higher)
Microsoft Internet Explorer 5.01 (or higher)
Network connectivity to your PatchLink Update Server (PLUS)
Local or Domain Administrator or Administrator equivalent
Sufficient free disk space to download and install patches (varies dependent upon size of patch)


The following issues have been resolved in the Agent MSI Installer v6.2 SR1 for Windows:

  • Agent uninstall (from Add/Remove programs) may result in a hung process
  • Agent uninstall may raise an error regarding insufficient access to the WInvColl.dll file
  • The MSI Agent installer may not work on a Windows 98 computer
  • Agent uninstall may raise an error
  • Installation from the MSI Installer desktop icon may fail and report an error
  • When attempting to install a previously canceled installation of the MSI Agent an error message may be displayed
  • Agent uninstall (on Windows NT) may result in a hung process
  • Typo in current documentation regarding the entry of proxy information
  • Users who are not administrators or do not have administrative privileges can install the agent
  • Problem - Agent running Windows NT detection results are not reported to PLUS
  • The MSI Installer may not automatically start the Agent serviceOn
  • Windows NT, canceling the install may cause the installer to become nonresponsive
  • If the or Agent is installed and the MSI Installer is run, the user is prompted to remove the agent prior to continuing
  • The MSI Installer does not validate the host URL and serial number values

Additional Information

Known Issues

The following known issues apply to this version of the Agent MSI Installer v6.2 SR1 for Windows:

  • Although unsupported, if installed alongside or by way of Citrix (any version) you may experience unknown and sporadic behavior
  • Uninstall by a non-administrative user raises an error message and will not uninstall the Agent
  • Attempting to perform an Upgrade using the MSI installer will perform a reinstall instead
  • If logged in as a user without administrative rights, the PatchLink Update Agent will not be shown in the Add/Remove Programs list
  • Due to the security infrastructure of Microsoft Windows 98 any user can uninstall the PatchLink Update Agent
  • Cancelling the agent uninstall may not restart the agent
  • Installation of agent will proceed, although the minimum requirement, of Internet Explorer 5.01, is not met
  • If the Host URL or Serial Number values are not populated, the Next button will be disabled
  • If a user without administrative rights attempts an install using the MSI Installer, the installer will skip to the Wizard Complete dialog without any indication that the installation did not occur
  • Agent repair overwrites server, serial and proxy settings with default settings, regardless of user input
  • Windows NT may display an error if you attempt to logoff when the agent is running the Discovery Process (dagent.exe)
  • On Windows XP, if attempt to install as a user without administrative rights, the resulting error message may vary dependent upon whether the agent already exists
  • If attempting to install without sufficient disk space, two (one after the other) dialogs may display indicating the lack of disk space
  • If a user attempts to install without populating the Host URL or Serial Number fields they may have to either; use the mouse to return to the required fields, or change focus to another window and back using ALT+TAB
  • Using the Uninstall option available on the context menu (right-mouse menu) of the UpdateAgent.msi file may not remove the PatchLink Update Agent entry from the Add/Remove programs screen
  • The installation notes, on the PatchLink Update Agent Installers page incorrectly refers to the MSI Installer as UpdateAgent.exe instead of UpdateAgent.msi