Environment
Novell Audit
Situation
The platform agent (PA) is unable to connect to the
SLS.
The platform agent would connect before an upgrade to the
server.
The platform agent software got updated on the server.
The platform agent can no longer connect to the SLS.
Resolution
Novell Nsure Audit 1.0.x and Novell Audit 2.0.x have a"transport" version that is used to identify to the PA what
version the SLS is running. If the SLS is too old, the PA
will not connect to the SLS.
If you recently updated your platform agent server and your
server was communicating, check the version of Novell Audit running
on your SLS. If you SLS is older than your PA, then update
your SLS and retry.
Additionally, the logevent.cfg/logevent.conf file includes the
following parameter:
LogHost=127.0.0.1
or
LogHost=localhost
or
LogHost=ip.address.xx.xx
The syntax here is very important. Please do not put any
spaces between Loghost, the equals (=) sign, and the IP address or
DNS name. If you have multiple SLSs that you want to enter
for LogHost, make sure that they are separated by a comman (,) and
that there is no spaces. Example:
LogHost=10.1.1.1,10.1.1.2,10.1.1.3,10.1.1.4
Additional Information
Examples of bad syntax (Do not use this syntax. It is
here for reference only.):
LogHost = 10.1.1.1 <== There is a space on both sides of the equals (=)
sign.
LogHost
=10.1.1.1 <== There is a space between LogHost and the equals (=)
sign.
LogHost=
10.1.1.1 <== There is a space between the equals (=) sign and the
IP address of the SLS.
LogHost = 10.1.1.1, 10.1.1.2,
10.1.1.3 <== There is a
space on both sides of the equals (=) sign, and there are spaces
after the comma (,) between each of the IP addresses.