Environment
Products:
Novell GroupWise 7 support pack 1 or later
Novell GroupWise Mobile Server 2Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Server
Situation
Symptoms:
Unable to launch WebPIM on the PDA
Unable to launch WebPIM on the PDA
Unable to lauch http://IPAddressOfGMSServer/webpim
on a browser
Refreshing the web page makes it work
500 - HTTP Status Error
Resolution
Corrective
Actions:
1. Browse to "C:\Program Files\Intellisync Mobile Suite\Tomcat\work\Engine\host\_\org\apache\jsp\webpim"
2. Rename the top_jsp.java and top_jsp.class
3. Restart the Intellisync services. It will recreate the files once the services are restarted
1. Browse to "C:\Program Files\Intellisync Mobile Suite\Tomcat\work\Engine\host\_\org\apache\jsp\webpim"
2. Rename the top_jsp.java and top_jsp.class
3. Restart the Intellisync services. It will recreate the files once the services are restarted
Additional Information
If the above does not work, it is recommended
to move all the .class and .java files from C:\Program
Files\Intellisync Mobile
Suite\Tomcat\work\Engine\host\_\org\apache\jsp\webpim, so the jsp
engine generates new .java and .class (a restart of
Intellisync services is needed).
Also, there are similar folders with .java and .class files generated from jsp files (for e.g. C:\Program Files\Intellisync Mobile Suite\Tomcat\work\Engine\host\admin\org\apache\jsp\diag and more) that may cause similar problem.
Also, there are similar folders with .java and .class files generated from jsp files (for e.g. C:\Program Files\Intellisync Mobile Suite\Tomcat\work\Engine\host\admin\org\apache\jsp\diag and more) that may cause similar problem.