IExplorer.exe crash with Xerox driver and iPrint

  • 3001978
  • 29-Aug-2006
  • 26-Apr-2012


Novell iPrint Client for Windows 4.16
Microsoft Windows XP
Xerox WorkCentre Pro C2128 Printer Driver


Internet Explorer error when trying to print using the Xerox WorkCentre Pro C2128 printer driver:
C:\Program Files\Internet Explorer\IEXPLORE.EXE
Function address 0x6180804c caused a protection fault. (exception code 0xc0000005)
Some or all property page(s) may not be displayed.
The Xerox WorkCentre Pro driver has a bug that is exposed when using printers with long names. iPrint printers typically have long names. For example:
[PrinterName] on ipp://[DNSorIP_of_iPrintServer]
MyPrinter on ipp://
A locally installed printer using this Xerox driver will also fail (with a hang instead of a crash) if the name of the printer is long.


Configure iPrint to use the ShortInstallName feature.
The ShortInstallName feature is enabled in sys:\Apache2\htdocs\ippdocs\iprint.ini. Change ShortInstallName = DEFAULT to ShortInstallName = [WhateverName]. This will require the printer to be re-installed to the workstation. Instead of the name in the Windows Printers folder displaying like:
[pa_name] on [ipp://IPorDNS]
The name will display as:
[pa_name] on [WhateverName]
Depending on the names chosen by the administrator, this can shorten the length of the printer name a lot.

Important: The value for the shortInstallName must be unique for each Manager.