Unable to succesfully Remote Control through a second Remote Control session

  • 3001185
  • 10-May-2006
  • 30-Apr-2012


Novell ZENworks Desktop Management 7 - ZDM7 Remote Management


Helpdesk personnel use remote control to access a user’s workstation.  Occasionally when they are unable to resolve an issue they escalate to a second level helpdesk team who then will remote control the helpdesks system in turn looking at the end users workstation.  When doing this type of remote control (through two layers), they occasionally have trouble opening files.


Workaround this issue by right-clicking the files and then choose open.


Reported to Engineering