ZENworks delivered NDPS printers are showing offline

  • 10098472
  • NOVL102969
  • 01-Aug-2005
  • 27-Sep-2005

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Fact

Novell ZENworks Management Agent

Novell ZENworks 6.5 Desktop Management - ZfD6.5

Symptom

ZENworks delivered NDPS printers are showing offline

Cause

When NDPS printers are delivered to a workstation through the ZENworks legacy printer policy the printer status is shown as offline.

The "Offline" state is returned due to the registry value "Attributes" being set to 0x00000000 for the printer during the AddPrinter operation:
HKLM/System/CurrentControlSet/Control/Print/Printers/"selected printer"/Attributes = 0x00000000 (0)

Fix

Fixed in ZENworks 6.5 SP2

Note

Printing operations are still possible from the affected workstations.